Frequently Asked Questions
Everything you need to know about your Coco & Lola shopping experience.
What is your return policy for online orders?
We offer returns for a store credit or refund on full-priced items within 14 days of delivery, provided the garments are unworn with all original tags attached.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days for most metropolitan areas.
Do you offer international shipping?
Yes, we ship worldwide. International shipping costs and delivery timeframes vary depending on the destination and are calculated at checkout.
Can I return a sale item?
Items purchased during a promotional sale or from our permanent sale category are eligible for store credit only, unless marked as Final Sale.
How can I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Klarna.